Frequently Asked Questions:

How do you ship your products?

All of our products are imported and shipped in the United States.

Where are the orders shipped from?

Our products are currently imported from China and held inside of warehouses in the United States.

What is your warranty policy?

At this time we do not have a warranty policy

What is your refund policy?

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at:  
support@luauloot.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at: 

+1 (833) 438-5828
support@luauloot.com